I work at Xerox as a Graphical Designer. It’s a gratifying job, but it has its ups and downs. At times I have SO much work to do that I don’t have time to blog *tears*. Nonetheless, it’s a great learning process, and for that I am grateful. One of the things I’ve had to learn is dealing with clients. Some clients are very nice, but the great majorities are less than pleasant.

I will reveal the biggest rule of thumb that I have come up with when dealing with clients. The key factor is the level of attention you give a particular client. Give her LOTS of attention. Get involved with her problem and try to find a solution. For example, if you’re overdue with a job, it doesn’t matter as long as you treat the client with respect, and demonstrate to her that YOU CARE about her problem, and brainstorm as many solutions as you can, she will not get mad.

NEVER, argue with her. It doesn’t work. It just creates conflict and you’ll be in a pickle if things escalate. Be sweet as banana nut bread, and you’ll be OK.

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